This piece explores channels of communication: media by which staff and executive exchange ideas, opinions, and experiences for the purpose of developing internal procedures, agency policy and relationships to the community that will improve the program and services being given the client. Any consideration of personal motivations and attitudes is predicated upon a genuine conviction that service to clients is best effected through the coordinated effort of staff and administration; that formulation of policy must flow out of staff practice if that practice is truly to represent policy. The staff committee on program is a particularly good means for developing staff perspective regarding both community and agency matters and for keeping the executive geared to the immediate needs reflected in daily case-by-case experience of the staff. In developing channels of communication within an agency it becomes evident that a partnership cannot exist only between staff and executive but must, if it is to be effective, include board and community planning bodies.
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Weil, Rae C. Channels of Communication Between Staff and Executive. The Jewish Social Service Quarterly. Jewish Communal Service Association of North America (JCSA),National Conference of Jewish Social Welfare. September 1948: